Good to know about Enterprise Car Club (UK)

Recurring Issues with Membership Charges

The reviews indicate a pattern of customers being charged membership fees or additional charges despite not utilising the service or even after their memberships should have been inactive. Customers express frustration over continuous charges for inactive memberships and difficulties in obtaining refunds. This is further compounded by poor customer service when attempting to resolve these issues.

Frequent Customer Service Complaints

A significant number of reviews highlight negative experiences with customer service personnel. Complaints include rudeness, lack of assistance, poor communication skills, and unhelpful responses. There are instances where customer service failed to provide satisfactory resolutions to issues, leading to dissatisfaction and distrust toward the company.

Issues with Car Availability and Condition

Customers frequently experience problems with car availability and condition. Numerous reviews mention finding cars in unacceptable states such as being dirty or not available at the specified locations. Additionally, there are complaints about cars being incorrectly booked for manual instead of automatic despite repeated notifications to the company.

Excessive and Unjustified Charges

There are multiple instances where customers have been charged excessive fees for alleged damages, often disputed by the customers. Claims of damage are sometimes made without proper evidence, leading to customers feeling scammed. Such charges often appear without prior warning or detailed explanations, exacerbating customer dissatisfaction.

Positive Acknowledgements of Staff

Despite numerous negative reviews, there are instances where specific staff members are praised for their exceptional customer service. Positive experiences often involve staff going above and beyond to assist customers and resolve issues efficiently, creating a stark contrast to the majority of customer service complaints.