Good to know about Pulse & Cocktails

Customer Service Experience

Most reviews highlight exceptional customer service at Pulse and Cocktails stores. Customers frequently mention staff by name, such as Zoe, Jo, and Vicky, appreciating their friendliness, helpfulness, and knowledgeability. However, a few reviews indicate dissatisfaction with customer service, pointing out instances of poor handling of product returns and exchanges.

Product Variety and Quality

Several reviews commend the wide selection of products available at Pulse and Cocktails, catering to diverse needs and preferences. While most customers find the product quality satisfactory, there are a few complaints about specific items, such as ineffective enhancer tablets and poor-quality penis pumps.

Shopping Experience and Ease

Customers generally find buying products online and in-store to be a smooth process. Positive comments are made about the ease of online orders and the convenience of in-store collections. However, some mention average product descriptions online and the need to confirm product availability via phone calls.

Atmosphere and Store Environment

The store environment is described as welcoming and comfortable. Customers appreciate that the staff does not make them feel awkward and are skilled at upselling without making them feel pressured. Stores are often referred to as fun, likened to "a playground in the candy shop."

Pricing and Value

Reviewers often find the prices at Pulse and Cocktails to be average and competitive within the market. A minority of reviewers express concern about value for money, particularly when products do not meet their expectations or when issues arise with product effectiveness.

Recommendations and Loyalty

Many customers express their intent to return based on positive experiences, recommending the store to others. However, there are mentions of competition, such as Lovehoney, which may offer better customer satisfaction for specific needs.