Good to know about Eyeko

Customer Service Excellence and Product Feedback

The majority of the reviews highlight positive interactions with specific customer service representatives such as Katie, Charlotte, Amreen, Sasha, Millie, Shiona, and others. Reviewers praise these individuals for their friendliness, efficiency, and helpfulness, indicating strong customer support capabilities. Nonetheless, there are a few negative experiences mainly centred around delivery delays and inadequate issue resolution.

Product Satisfaction

Many customers express satisfaction with the products, particularly the eyeko mascaras, which receive specific compliments for enhancing lashes without causing eczema flare-ups. The reviews suggest a consistent quality in products that meet customer expectations in terms of performance and suitability for sensitive skin.

Shipping and Delivery Issues

While product quality and customer service are generally well-reviewed, shipping delays are a recurring complaint. Customers report dissatisfaction with the dispatch time, which impacts their overall experience. These delays suggest a need for improvement in logistics and communication regarding order status.

Mixed Experiences with Issue Resolution

Customer service is sometimes criticised for not adequately resolving issues, as indicated by the review mentioning an unresolved problem with a dry mascara. This points to inconsistencies in how effectively the company handles complaints and suggests potential areas for improvement in complaint resolution processes.