Good to know about Flying Flowers

Customer Experience with Product Quality

Most customers reported satisfaction with the quality of flowers, describing them as beautiful, fresh, and long-lasting. Specific flowers like peonies and roses received high praise for their appearance and longevity. Many recipients were delighted with their bouquets, which often exceeded their expectations when they arrived.

Delivery Issues and Miscommunication

There are recurring issues with the delivery service. Several customers noted that flowers were left in inappropriate places, such as outside in full view of the road or thrown over fences, which led to dissatisfaction. Misleading notifications about delivery specifics, such as stating flowers were left in a porch when they were not, were also highlighted. Some customers had paid for specific delivery times only for the delivery to occur outside those times. These issues indicate a need for better communication and handling by the delivery team.

Ordering Process and Customer Support

Ordering through the website is generally considered easy and straightforward, though there are exceptions where customers faced issues such as incorrect address selection and the inability to enter promo codes. These cases resulted in frustration, particularly due to subpar live chat support that failed to resolve the issues adequately. Improvements in user interface and customer service training are necessary.

Emotional Impact of the Service

Several reviews underscore the positive emotional impact of the flower delivery. Customers shared stories of sending flowers during significant and sometimes difficult times, such as anniversaries after losing loved ones or during illness. The joy and comfort the flowers brought to recipients were notable, suggesting the company’s products offer significant sentimental value.

Price Sensitivity

While the quality of flowers is praised, some customers feel that the prices have increased noticeably, making the service less competitive. There is a desire for the company to reintroduce unique features, such as including carnations with every bouquet, as a form of added value that previously distinguished them from competitors.