Good to know about Pixum UK

Quality of Products

Many customers commend Pixum for delivering high-quality products. Specifically, users have praised the excellent quality of photo books and prints, with some noting that even high-volume orders are handled well. The photobook and printing services are often referred to as 'fantastic' and of 'high standard'. The ease of use of their software and the quality of the final printed materials receive particularly positive mentions.

Customer Service Issues

A significant number of reviews highlight problems with Pixum's customer service. Complaints include non-responsive or slow responses to queries and issues, inadequate problem resolution, and lack of updates on order statuses. Customers have expressed frustration with the customer service department for failing to effectively address their issues, even after multiple contact attempts.

Delivery Problems

Several customers report issues with product delivery, particularly around the holiday season. There are multiple complaints about products either arriving late, not at all, or being mixed-up with orders meant for other customers. This seems to be a recurring issue that has led to dissatisfaction among customers, especially for time-sensitive products like advent calendars.

Ease of Use

Users often mention that the Pixum platform is user-friendly. The photobook software is praised for its ease of use, enabling users to create professional and artistic results with minimal effort. This simplicity is appreciated by both first-time users and those with substantial experience in using online photo services.

Pricing and Refunds

While some users find Pixum's prices reasonable, others consider the products to be expensive but justified by their quality. Issues have been raised concerning the refund process, with some customers reporting deductions in postage fees and inadequate compensation for mistakes such as incorrect or late deliveries. Additionally, some customers find it worthwhile to wait for promotional offers to make their purchases more affordable.