Good to know about Tenvinilo | Tenstickers

Inconsistent Shipping Times and International Handling

A significant number of customers expressed frustration over delayed shipments and a lack of transparency regarding the company's international shipping practices. Multiple reviews mentioned the unexpected origin of shipments from Spain, which led to extended delivery times and dissatisfaction among customers who believed the company was local.

Quality of Products Varies

While some customers praised the product quality, particularly the custom-made stickers and prints, others reported issues such as poor quality, print errors, and items arriving damaged or incomplete. This points to inconsistent quality control within the company.

Customer Service Concerns

There are mixed reviews about the customer service experience. Some customers reported helpful and responsive interactions, while others mentioned unresponsive or slow customer support, especially when it came to handling complaints and refund requests.

Mixed Satisfaction with Custom Orders

Customers ordering custom products had varying experiences. While some were delighted with the customisation and final product, others reported significant issues, such as incorrect prints and unresolved problems despite multiple attempts to contact the company.

General Sentiment of Distrust

Several reviews referred to the company as a scam, citing reasons such as failure to deliver, misleading shipping origins, and poor quality. These negative experiences have led to a general sentiment of distrust among some customers.

Positive Experiences with Faster Shipping Options

Some customers who opted for express or faster shipping methods reported positive experiences, highlighting quick delivery times and satisfaction with the products ordered. This suggests that the company's performance may be better with premium shipping options.